Offshore Business Process Outsourcing To Two Australian Sme Case Studies

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In today’s connected world, a successful business is often an efficient one, and the difference can come down to smart, innovative processes, with suitably adept management to match.

As companies move through the Sourcing Evolution curve, they flex different value levers to maximise the commercial opportunity.

This is not industry-specific and there are many lessons to be learned from non-FS examples Companies leverage the expertise of a service provider in establishing a shared service capability, often in a new market of geography, with the option to bring that capability in-house when established Can also use the provider to spread the investment cost of setup HCL supported State Street in building greenfield European service centres HCL are also running a BOT to centralise support from 5 countries into a Colombian delivery centre across multiple back office functions.

Business process outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider.

The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more.


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