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Draw a simple diagram without worrying about technical conventions, specific constraints etc.
A simple picture diagram can help visualise the most complex of problems in any area.
Use any simple tool like Power Point, white boards, sheets, and papers and never shy away from starting to draw these on the fly if understanding a problem is becoming a challenge.
I was recently having a session with my German colleagues to understand the problem of hosting a load of new applications in the cloud, which had to integrate with on premise apps.
Confirm how it works or exists in its very basic and current form.
Get out of the mind-set that you know everything, because if you did, you would know the problem area, cause and its solution as well.
Try and document a picture of the process depending on the problem.
This may or may not be relevant, but we all know pictorial representations often help.
Instead, I will share with you my personal approach which has enhanced my problem solving skills.
This will hopefully help you to make improvements and look at problem solving from a different perspective.